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WE ARE HERE TO ANSWER YOUR QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I choose the right size for my body?
You can use our Smart Fitting Room to help you choose the correct size that fits your body shape.
You can also check the Size Chart shown on the product page to select your size manually.
For more information, please check our product size guide.
How should I wash the shapewear?
To keep your shapewear in the best condition, we recommend hand washing it carefully:
- Fill a basin with lukewarm water.
- Add a mild detergent or baby shampoo (baby shampoo is ideal for delicate fabrics).
- Soak the shapewear for about 5 minutes.
- Gently rub without pulling, twisting, or wringing.
- Rinse thoroughly with lukewarm water to remove all soap.
- Press lightly to remove excess water (avoid wringing).
- Leave to dry in a well-ventilated area, away from direct sunlight or heat sources.
How can I use the SHAP coupon code?
You can benefit from great discounts on your order using SHAP discount codes.
Simply paste the valid code into the discount code field on the checkout page.
What are the payment methods available on SHAP?
We accept all types of debit and credit cards, including MADA, KNET, STC Pay, Apple Pay, and Google Pay.
You can also pay in 4 / 6 / 8 installments using Tabby and Tamara.
All transactions are encrypted and 100% secure.
We also offer Cash on Delivery (COD).
How can I adjust/update my order details?
Customers can change or cancel their item/order by themselves using the order editing section on the order status page within 120 minutes of placing the order.
Otherwise, customers can contact our customer support team within 6 hours of placing the online order or before 02:00 PM Mecca time.
If the order has already been shipped, changes or cancellations are not possible.
How can I exchange or return my order?
Check our return and exchange policy CLICK HERE.
How can I track my order?
After shipping the order, you will receive an email, text message, and a message via WhatsApp that includes the tracking number of the shipment. This allows you to track its location instantly through the shipping company’s website.
You can also check the order status on your Account page.
How long does the order take to reach my address?
Order processing is completed within 24 hours of placing your order.
After our shipping partners receive your order from our warehouse, delivery takes:
- Express Shipping: 1–2 working days
- Standard Shipping: 2–5 working days
Check our shipping policy CLICK HERE.